Frequently Asked Questions
FAQ
How do I care for my extensions?
Proper care is crucial to ensure the longevity and quality of your hair extensions. Here are some tips to keep in mind:
- Brush your extensions regularly with a soft-bristle brush or a wide-tooth comb to prevent tangling and matting.
- Wash your extensions with a gentle sulfate-free shampoo and conditioner before and during use.
- Avoid using hot tools excessively or at high temperatures, as they can damage the hair and cause frizz and dryness.
- Use a heat protectant spray before styling to protect the hair from heat damage.
- Store your extensions in a cool, dry place, preferably in a satin or silk bag to prevent tangling and frizz.
- Avoid sleeping with wet hair or going to bed with your hair in a ponytail or bun, as it can cause tangling and breakage.
- Visit your stylist regularly for maintenance and adjustments, as needed.
By following these tips, you can keep your extensions looking and feeling great for longer.
How long is shipping?
At Kurly Kouture, we strive to process and ship orders as quickly as possible. Our standard UK shipping time is 2-4 business days from when you order, but we also offer expedited shipping options for those who need their hair extensions sooner. Please note that shipping times may vary depending on your location and any unforeseen circumstances that may arise. If you have any questions about the status of your order or shipping times, please don't hesitate to reach out to our customer service team.
Can I dye the hair extensions?
Yes, our hair is made from raw donor hair with no chemical processing so can be dyed or colored. However, it's important to keep in mind that the process of coloring hair extensions can be different from coloring your natural hair. It's recommended to consult with a professional hairstylist to get the best results and avoid damaging the extensions. It's also important to use high-quality hair dye and follow the instructions carefully. Keep in mind that coloring the extensions can affect their texture and longevity, so it's important to take extra care and maintain them properly after coloring.
How many bundles do I need for a full weave?
Our curly hair is double-drawn, which means that it is thicker and more voluminous than most other hair on the market. This also means that you may need less hair to achieve a full and luxurious look. Our bundles are carefully crafted to ensure that the hair is evenly thick from top to bottom, providing you with the perfect amount of hair for your desired style.
As a general guideline, for a full head sew-in weave, you will typically need 2- 3 bundles of hair if using hair that is 22 inches or shorter. For hair longer than 22 inches, 3-4 bundles may be needed to achieve a full look. However, it's important to consult with a hair professional to determine the exact number of bundles needed for your desired style and look.
What is your return policy?
At Kurly Kouture, we take pride in providing our customers with the highest quality curly hair extensions. All orders are final, and we do not accept returns or exchanges at this time unless there is an issue with the product. If you receive a defective or damaged product, please contact us within 7 days of receiving your order and we will be happy to assist you.